This Refund Policy explains how refunds are handled for purchases made on Lyria 3 (https://lyria-3.pro). It applies to credit packages and subscription charges unless mandatory law in your jurisdiction requires otherwise.
By purchasing credits or subscribing, you agree to this Policy and our Terms of Service.
- Credit Purchases: One-time purchases of consumable credits.
- Subscriptions: Recurring monthly or annual plans that include credits and/or premium features.
A refund request is generally eligible only when all conditions below are met:
- Request Window: Submitted within 3 calendar days of the original charge (or renewal charge).
- No Usage: No purchased credits consumed and no subscription benefits used after the billed transaction.
- Valid Request Details: The request includes account email, order ID, purchase date, and reason.
If any condition is not met, the request is usually not eligible.
Refunds are generally not provided for:
- Charges requested after the 3-day window.
- Orders where credits were partially or fully consumed.
- Subscriptions where plan benefits were used during the charged period.
- Accounts suspended or terminated for policy violations.
- Dissatisfaction based only on subjective output preference when the Service operated as intended.
We may approve refunds outside standard rules when justified, including:
- Duplicate or clearly erroneous billing.
- Confirmed technical failure on our side that prevented service delivery and could not be reasonably resolved.
- Other cases required by applicable consumer protection law.
- Approved refunds may be reduced by non-refundable payment processing fees charged by payment providers, unless law requires full reimbursement.
- Refunds are returned to the original payment method when possible.
- Canceling a subscription prevents future renewals.
- Cancellation does not automatically create a refund for the current or past billing period.
- If you want a refund, submit a separate refund request under this Policy.
Email support@lyria-3.pro with:
- Account email
- Order ID / transaction ID
- Purchase date
- Brief explanation and supporting evidence (if any)
Refund review concerns billing only. An approved or denied refund does not create a separate commercial-use release or any authorization from Google, Google DeepMind, Gemini, or another third-party provider. For output-usage questions, support may explain the applicable lyria-3.pro plan and Terms, but cannot issue third-party releases.
- We target an initial response within 3 business days.
- If approved, we usually initiate the refund within 24-48 hours after approval.
- Final settlement time depends on your payment provider and bank, typically 5-10 business days.
If you file a chargeback through your bank/payment provider without contacting us first, we may restrict account access while the dispute is under review.
We may update this Refund Policy from time to time. Updated versions will be posted on this page with the latest date.
Refund support:
- Email:
support@lyria-3.pro
- Website:
https://lyria-3.pro
